We stepped in to help Peter get the correct care for his broken ankle

Peter was holidaying on the island of Lanzarote in the Canary Islands, when he fell off the edge of a bitumen road and broke his ankle.

After the accident Peter arrived at the private hospital in Lanzarote, only to be told that his insurance policy wasn’t valid in Spain. He was quickly moved to the island’s public hospital. Once there his doctor told him it would take almost a week to be operated on and it would cost up to €450 (about AU$640) a night for a hospital bed.

After hearing this news, Peter’s family called the private hospital with the offer to pay for all of his medical costs – €5000 to €8000 – and a deposit of €6000 to be paid up-front. Peter was eventually sent back to the private hospital, and by this stage he was exhausted, dehydrated and suffering from incredible pain.

Meanwhile, Peter’s partner called to tell us about his accident and his experiences in hospital. We immediately contacted the hospital to confirm Peter’s cover and our office in Barcelona started coordinating his treatment. Peter was operated on the very next day and recovered with a wonderful view of the Camino Del Vulcan – the very spot where his accident took place.

One week after his accident, we arranged for Peter to be repatriated back to Australia. We covered all of his medical treatment and his family was refunded for all of their out-of-pocket expenses.

“I cannot express enough gratitude to the staff at Allianz Global Assistance for their excellent networking, communication and organisational skills.” – Peter Murphy