Help to cut through confusion after couple’s cruise is cut short

Mr and Mrs Bassani were looking forward to a relaxing two weeks aboard a luxury cruise ship. They never thought their holiday would be cut short when Mr Bassani developed a nose bleed and was consequently asked to disembark the ship.

After reporting the nose bleed and being asked to disembark Mr Bassani was advised to go to the nearest hospital for medical assistance. Upon arrival at the hospital Mrs Bassani rang Allianz Global Assistance for advice.

Allianz Global Assistance helped locate accommodation close to the hospital for the couple to stay. Fortunately, after a few checks Mr Bassani was given the all clear from the hospital but there was no chance of them being able to reboard the cruise ship.

 

While Mrs Bassani saw to her husband’s needs, Allianz Global Assistance was there to help by arranging new flights home and transport from the airport back to their home.

“The team at Allianz Global Assistance were a great help to my husband and I during a very confusing time. I’d like to thank Allianz Global Assistance and especially Robbie who was assigned to our case for doing such a great job.”

Helen Bassani