Max felt a wave of panic when he couldn’t find his passport. He had arrived at the airport to take his next flight. But at the check-in desk, he realised that he had left his passport in the taxi. Max tried to contact the taxi company but he was unable to identify the taxi or the driver. Distressed about missing his flight, he turned to his travel insurer for help. The travel insurer helped connect Max with the Australian embassy to quickly arrange an emergency passport. However, Max had to cover the cost of the replacement passport because he had left his original passport where it wasn’t secure and could be easily taken.