Lachlan’s phone was stolen by some sneaky strangers. Thieves will often use distractions to sidetrack you while they steal your belongings. Lachlan was sitting at a table, when two men approached him with a large map and asked for directions. After they left, Lachlan realised that his phone was missing. The thieves had used the map to block his view while they took his phone off the table. Lachlan looked for a police station to report the theft and then contacted his travel insurer. They reimbursed him for the stolen phone.