Amelia and her family abandoned their belongings while being evacuated from a hurricane. Resorts and hotels often evacuate guests when there is a high threat from a hurricane. Amelia and her family were urgently directed to leave their resort. Officials told the family to leave their rental car and luggage. They were transferred onto the next available flight to a safer location. Landing in a small Mexican town, they had to find accommodation, purchase essential items and change their flights to get home. They had incurred lots of additional expenses. Amelia contacted her travel insurer provider to help cover the cost of the rental car excess, luggage replacement and additional travel expenses.