Taj’s flight was cancelled due to an expanding ash cloud. Volcanic ash clouds are caused when gases from eruptions violently escape into the atmosphere, grounding flights. Taj had pre-bought tickets for a football match in another city. The day before his flight departed, Taj receive a call from the airline advising him that his flight was being rescheduled to the following week. Taj was upset as he would miss the big game. He called his travel insurer who was able to find tickets on a different airline that would get Taj to the city in time to watch the game.