Essential knowledge for safe travels
Preparing to travel can sometimes be overwhelming and if something happens to you while on your journey, it can be frightening not knowing what to do. In understanding your concerns we have put together some information that might help ease your worries. Find out more about Travel Warnings here.
31 December 2018 As of 21 August 2019, this event is deemed to be a pending threat and remains in place. Mount Agung Volcano in Indonesia has erupted, spewing clouds of smoke and ash into the surrounding air space. For the moment the airport continues to operate as normal. We will continue… Read More
28 December 2018 As of 21 August 2019, this event is deemed to be a pending threat and remains in place. Anak Krakatau Volcano in Indonesia has experienced increased activity which caused a tsunami in the surrounding areas. Flights are experiencing minimal delays and the airport continues to operate as normal. We… Read More
28 December 2018 Mt Etna in Italy recently erupted following a magnitude 4.8 earthquake. While some flights are experiencing delays the airport continues to operate as normal. We will continue to monitor the situation and provide updates as required. If you are currently travelling: As a provider of assistance services,… Read More
A category 4 Hurricane is heading towards Hawaii. The island is bracing for damaging winds, heavy rainfall and life-threatening flash-flooding. Airlines are currently monitoring the hurricanes path, however for the moment airports continue to operate as normal. If you are currently travelling: As a provider of assistance services, it is… Read More
8 August 2018 A magnitude 6.9 earthquake struck Lombok, Indonesia on 5 August 2018. Hundreds of people are injured and at least 82 people have been killed. Aftershocks are still occurring and may be felt in neighbouring Bali. Airports continue to operate and are working to clear the backlog of… Read More
29 June 2018 As you may be aware, Mount Agung volcano in Bali has experienced high levels of activity and periodic eruptions since September 2017. Mount Agung’s recent eruptions have caused a volcanic ash cloud and visibility issues across parts of Bali. As a result flights in and out of… Read More
Kilauea Volcano in Hawaii recently erupted following a magnitude 6.9 earthquake. The following is advice for customers who are currently travelling or with upcoming journeys. If you are currently travelling: As a provider of assistance services, it is always our priority to assist our customers where possible and within our… Read More
As you may be aware, Mount Agung volcano in Bali has experienced high levels of activity and periodic eruptions since September 2017. While local authorities remain on high alert, flights are currently not affected and travel from Denpasar airport continues to operate as normal. The travel advisory that was issued… Read More
Mount Agung’s recent eruptions have caused a volcanic ash cloud and visibility issues across parts of Bali. As a result flights in and out of Denpasar Airport are being interrupted. If you are currently travelling: As a provider of assistance services, it is always our priority to assist our customers where possible… Read More
Information about the threat of volcanic eruption in Bali Indonesia has raised the alert level for the Mount Agung volcano. During this time, we urge customers to take care during their travels. If you are currently travelling: As an insurer that provides assistance services, it is always our priority to… Read More
