Please note that following a recent incident with a Boeing 737 Max aircraft, the Civil Aviation Safety Authority (CASA) has issued a temporary ban on these aircraft from entering and exiting the country. These aircraft have also been grounded in a number of other countries and may be affecting flight schedules in a number of areas.
If you believe you will be affected by the grounding of these planes, we suggest you contact your Airline or Travel Agent to discuss the alternative options for getting to your destination. In many cases, Airlines will provide updates including information on how to contact them on their website or social media pages.
If this incident has impacted your travel plans, you can submit a travel insurance claim which will be reviewed in line with your policy benefits and details.
If you have any general queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154.