Travel Alerts

Essential knowledge for safe travels

Preparing to travel can sometimes be overwhelming and if something happens to you while on your journey, it can be frightening not knowing what to do. In understanding your concerns we have put together some information that might help ease your worries. Find out more about Travel Warnings here.

Information about Taal Volcano, Philippines

14 January 2020 On 12 January 2020, the Taal Volcano in the Philippines erupted causing an ash cloud which has drifted across the Philippines. This has resulted in people evacuating the affected area and the temporary closure of Manila International airport. If you are currently travelling: As a provider of… Read More

Information about Earthquake, Puerto Rico

13 January 2020 On 7 January 2020, a magnitude 6.4 earthquake struck off the coast of Puerto Rico. There is structural damage and power outages in the south-west of the island. Aftershocks may happen. Monitor local media and follow the advice of local authorities. If you are currently travelling: As… Read More

Information about Flooding, Jakarta

3 January 2020 As of 31 December 2019, heavy rainfall throughout Jakarta, Indonesia has resulted in flash flooding. Tragically, this has resulted in the loss of life. The flooding has caused disruption to transport. People in the area have been evacuated to temporary shelters. If you are currently travelling:… Read More

Information about Bush Fires, Australia

2 January 2020 If you are currently travelling: From November 2019, active bush fires have been burning throughout Australia. The bush fires have resulted in damage to land and dwellings and in road closures across Australia. If you are travelling near the affected areas, we recommend that you contact family… Read More

Information about Cyclone Sarai, Fiji

27 December 2019 If you are currently travelling: On Thursday 26 December, The Fiji Meteorological Service issued a Tropical Cyclone Alert for Fiji. Tropical Cyclone Sarai may bring severe weather, including strong winds, flooding, and storm surges. Please consider your safety first and follow advice from local authorities. Flights may… Read More

Information about White Volcano, New Zealand

11 December 2019 If you are currently travelling: A volcano erupted on White Island, New Zealand on 9 December 2019. Tragically, this has resulted in loss of life. If you are travelling near the affected area, we recommend that you contact family and friends to confirm you’re safe. If you… Read More

CLOSED 20.12.2019 Information about Jetstar Strikes, Australia

10 December 2019 Jetstar Airlines are expecting staff to take industrial action over the Christmas period which may impact customers travelling with Jetstar. The industrial action will take form as strikes during peak holiday travel times. If you are currently travelling: As a provider of assistance services, it is always… Read More

CLOSED: 061119 Information about Typhoon Hagibis, Japan

11 October 2019 A category 5 Typhoon is heading towards Tokyo, Japan. Japan is preparing for damaging winds, and heavy rainfall. Airlines and transport may be affected and airports are closely monitoring the typhoons  path. If you are currently travelling: As a provider of assistance services, it is always… Read More

Information about Hong Kong Protests

7 August 2019 As of 20 December 2019, this event is deemed to be a pending threat and remains in place. Ongoing protests in Hong Kong may represent a threat for tourists and travellers visiting the area. Activity includes clashes between protestors and police, worker strikes which may result in… Read More