FAQs for Travel Insurance COVID-19 (Coronavirus)

COVID-19 travel insurance FAQs

Last Updated on: 13 January 2022

Allianz Partners (trading as Allianz Global Assistance) temporarily ceased selling new domestic and international travel insurance policies from 27 March 2020 – 20 April 2021.

Information for customers who purchase travel insurance after 21 April 2021

Always consult the Smartraveller website prior to any travel.   In addition to visas, COVID-19 testing, and proof of vaccination requirements, many countries now have compulsory insurance and medical cover proof conditions. Prior to travelling, check with the nearest embassy, consulate or immigration department of your destination.

If you require additional documentation regarding your travel insurance policy due to international entry requirements, please contact us on 1300 725 154.

Does this insurance cover COVID-19?

This product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means we don’t cover claims that arise from, or are related to, an epidemic or pandemic. However, policyholders are covered under selected benefits in this product if, during their period of cover, they are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19. Refer to the Product Disclosure Statement to see which benefits offer cover in the event that they contract a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply.

What happens if a border closes?

We are offering eligible customers the option to cancel their insurance and get a full or partial refund if they are prevented from travelling or have had their journey shortened because of a border closure arising from COVID-19, or if they are required to complete a mandatory quarantine period.

The border closure or quarantine must be:

  • due to COVID-19; and
  • enforced by a government or other competent authority in the jurisdiction where they are travelling or intend to travel to or from; and
  • in effect at the time they cancel their policy or at the time when they are due to commence their journey.

IMPORTANT NOTE: This is a summary of the cover we offer for cancellation after the cooling-off period (due to COVID-19 border closures). For full details, please read the Product Disclosure Statement.

Where can I find information on border closures?

Information on Australian State and territory border closures due to COVID-19 can be found at Australian Interstate Quarantine

Check the status of international borders at Smartraveller and the Australian Government Department of Home Affairs.

Information for customers who purchase travel insurance before 18 March 2020

Can I get a refund for my travel insurance?

We are offering eligible customers who purchased travel insurance prior to 18 March 2020 and whose travel plans have been cancelled or shortened due to COVID-19, the option to cancel the remainder of their policy, and obtain a refund for the unused premium portion via our dedicated refund portal.

The quickest way to process your refund is via our COVID-19 Insurance Refund Portal or email us at TravelHelpdesk@allianz-assistance.com.au