Information for customers who purchase travel insurance after 21 April 2021
Does this insurance cover COVID-19?
This product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means we don’t cover claims that arise from, or are related to, an epidemic or pandemic. However, policyholders are covered under selected benefits in this product if, during their period of cover, they are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19. Refer to the Product Disclosure Statement to see which benefits offer cover in the event that they contract a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply.
What happens if a border closes?
We are offering eligible customers the option to cancel their insurance and get a full or partial refund if they are prevented from travelling or have had their journey shortened because of a border closure arising from COVID-19, or if they are required to complete a mandatory quarantine period.
The border closure or quarantine must be:
- due to COVID-19; and
- enforced by a government or other competent authority in the jurisdiction where they are travelling or intend to travel to or from; and
- in effect at the time they cancel their policy or at the time when they are due to commence their journey.
IMPORTANT NOTE: This is a summary of the cover we offer for cancellation after the cooling-off period (due to COVID-19 border closures). For full details, please read the Product Disclosure Statement.
Where can I find information on border closures?
Information on Australian State and territory border closures due to COVID-19 can be found at Australian Interstate Quarantine
Check the status of international borders at Smartraveller
Information for customers who purchase travel insurance before 18 March 2020
Can I get a refund for my travel insurance?
We are offering eligible customers who purchased travel insurance prior to 18 March 2020 and whose travel plans have been cancelled or shortened due to COVID-19, the option to cancel the remainder of their policy, and obtain a refund for the unused premium portion via our dedicated refund portal.
The quickest way to process your refund is via our COVID-19 Insurance Refund Portal or call 1800 440 806 (Monday to Friday, 8am-7pm; Saturday, 8am-5pm AEST), or email us at TravelHelpdesk@allianz-assistance.com.au