Financial hardship is when you may have difficulty in meeting your financial obligations. Our policies and training of employees assists them to identify if you are experiencing financial hardship and decide how we may be able to provide support to you.
This support could include fast-tracking of claims if you have an urgent financial need, payment options for your claims excess, or putting action to recover an amount from you on hold if we identify you are experiencing financial hardship.
Contact our Claims team
Phone: 1300 725 154
Contact the National Debt Hotline
Phone: 1800 007 007