Lifecare Health Assistance

Allied Health and Medical services

Our Allied Health and Medical services are always growing, with networks of Occupational Therapists and Physiotherapists across Australia.

Our network of Occupational Therapists can provide assessments and prescribe aids and equipment, home modifications, and support services for a number of purposes including:

• Helping seniors stay mobile at home
• Pre and post-surgery assessments to reduce hospital stays
• Safety assessments
• Ergonomic assessments
• Workplace assessments, including workers returning from injuries
• Tele-health capability for the above services in remote areas where possible

Both our networks of Occupational Therapists and Physiotherapists can also provide:

• Rehabilitation services
• Therapy services

Home modifications

We also have a network of trades providers, with over 500 providers available nationally. Categories include:

• builders
• electricians
• plumbers
• carpenters and joiners
• plasterers
• painters
• concreters
• water proofers
• tilers
• bricklayers
• roofers
• glaziers and locksmiths

We also provide specialised licensed trades including:

• gas heating
• solar installations and maintenance
• fire safety
• data and cabling
• smoke alarms

In 2019 we delivered over 6,300 home modifications, including:

• grab rails and banister rails
• step and ramp modifications
• non-slip coatings and treatments
• handheld showers and lever taps
• shower inserts
• retractable hose reels
• bidets
• magnetic door catches

In-house services

We provide a range of in-house services including:

• cleaning
• gardening
• pool maintenance
• handyman services.

We have the ability to expand our in-house services to meet your specific needs.

Aids and equipment

We are brand agnostic, which allows us to focus on the most appropriate product for the customer. Our supply network includes over 80 wholesale partners and approximately 200 retail partners.

We provide over 3,800 products across the following categories

• Alarm systems and blood pressure monitors
• Beds and pressure care products
• Chairs and seats
• Continence products
• Cushions and supports
• Daily living aids
• Dementia products
• Dressing, grooming and personal hygiene
• Fall prevention
• Lifters and slings
• Medical grade footwear
• Mobility aids
• Physiotherapy equipment
• Shower and bathing
• Toileting appliances

Medical Network

With over 30 years’ experience in medical networks, we continue to provide support from our Brisbane based Medical Operations Team. Our team of 35 is comprised of Registered Nurses providing medical advice and direction and Medical Specialists who provide critical care medicine. We are available 24/7 via phone, with 80% of calls answered within 20 seconds.

Dr. Geoff Ramin, Chief Medical Officer

Dr. Geoff Ramin is a Fellow of the Australasian College of Emergency Medicine, Consultant Visiting Medical Officer (VMO) at the Intensive Care Unit at The Tweed Hospital and Director at MSS Strategic Medical and Rescue.  He joined Allianz Partners in 2014 as Chief Medical Officer APAC Region and offers over 25 years’ experience in travel and emergency medicine. His main medical interests include aero-medical retrieval, critical care, and travel and wilderness medicine.

Andrew Wareham, Regional Head of Medical Operations

Andrew Wareham is Allianz Partners’ Regional Head of Medical Operations and joined Allianz Partners in 2010. Andrew oversees 35 team members including Doctors, Nurses, Case Managers and other specialist support staff.

He has expert understanding of Medical Networks and Case Management within our medical operations.

Telehealth

Doctors on Demand allows customers to speak to a qualified Australian doctor 24/7 via phone or video call. Plus, they can also benefit from the following:

• 24/7 video and phone consults from a phone, tablet or laptop
• See a doctor without leaving home
• Qualified Australian-based doctors
• Repeat prescriptions and select medications delivered to home
• Private medical advice for a range of health concerns
• Get a referral for investigative tests, specialists and medical certificates

Certification and compliance

We are highly focused on ensuring both quality and robust levels of compliance with:

• ISO Certification
• Vendor integrity screening
• Insurance verification of providers
• Contract compliance
• Secure customer data management

Supplier management

Managing networks of suppliers is a core capability and we work closely with our networks to continuously manage and improve performance by:

• Scheduled business reviews with core suppliers
• Reporting and insights
• Random audits
• Workshops with core suppliers

Partnership approach

We believe in a partnership approach. Throughout COVID-19, we have helped providers:

• Increasing invoicing cycles to pay providers twice a week
• Opening our supply chains to provide PPE
• Extending contracts to assist with finance

Client services

We provide you with a greater understanding of your business to help you make effective decisions by providing:

• Dedicated Account Manager
• Reporting & insights

Dedicated support functions

As part of a large and diverse organisation, we have specialised teams ready to assist you including:

• Quality Management Team
• Complaints Management Team
• Marketing team

Business Continuity Planning and solutions

We have local and international options available to support you in case the unexpected happens.

End-to-end service

We are an end-to-end service provider, meaning you can rely on us to manage sourcing providers to managing payments to providers. We have the capability to:

• Source and vet providers
• Contract and on-board providers
• Receive client requests
• Arrange products and services
• Case management
• Maintain the customer experience
• Manage provider payments
• Provide on-going management for reporting and performance reviews
• Market scanning of new products and services
• Ensure business continuity

Case Management

Our case management experience extends from our medical capabilities. We work directly with medical professionals across Australia and internationally. Our teams have expert knowledge of medical products and services.

We are a central point of contact for partners and service providers. Our abilities provide consistent and periodic progress updates, ensuring partners are up-to-date.

We work in real-time; if there is a shortage, we source products. Additionally, we are continually providing feedback to service providers for continuous improvement.