The business of assistance is diverse, so to help you find who you are looking for we've listed some key contacts here. If you're not sure who you need to talk to about your enquiry please get in touch with us on +61 (0)7 3305 7000 and we'll be happy to help.
24/7 Emergency Contacts
Emergency Roadside Assistance
Emergency roadside assistance is available 24 hours a day, 7 days a week.
Reverse Charge: 1800 813 030
Email: roadside@allianz-assistance.com.au
Student Assistance Line
Reverse Charge: 1800 814 781
Email: oshc@allianz-assistance.com.au
Emergency Travel Assistance
Emergency medical assistance is available 24 hours a day, 7 days a week.
SMS: +61437092434
Reverse Charge: +617 3305 7499
Email: medical@allianz-assistance.com.au
When calling be prepared to tell us:
- Your name
- Your policy number
- Nature of your problem
- Phone number where you are staying
- Names and dates of any doctor/hospital visits
- Your home doctor’s details
- Travel itinerary details
If you are going to see a doctor please ask them to call us directly so we can obtain your urgent medical information. If you are hospitalised or you are receiving outpatient treatment exceeding A$2000, you MUST contact Allianz Worldwide Partners as soon as possible.
You can also email details or questions to medical@allianz-assistance.com.au
International Emergency Numbers
In case of emergency FREE CALL Allianz Worldwide Partners. If you are in one of the countries listed below, simply dial the number shown for that country.
- Australia 1800 010 075
- Canada 1800 214 5514
- North China 10 800 6100 434
- South China 10 800 261 1323
- France 0800 905 823
- Germany 0800 182 7635
- Greece 00800 611 4107
- Hong Kong 800 900 389
- India 0008 006 10 1108
- Indonesia 001 803 61 098
- Italy 800 787 451
- Japan 0066 3386 1052
- Malaysia 1 800 81 5102
- Netherlands 0800 023 2683
- New Zealand 0800 778 103
- Singapore 800 6162 187
- Spain 900996115
- Switzerland 0800 561 361
- Thailand 001 8006 121 082
- United Kingdom 08000 289 270
- United States 1866 844 4085
For all other countries dial reverse charge (collect) via the local operator: +61 7 3305 7499.
Claims
Overseas Student Health Cover
Telephone: 1800 814 781
Email: oshcclaims@allianz-assistance.com.au
Submit an online claim
Overseas Visitors Health Cover
Telephone: 1300 727 193
Email: ovhcclaims@allianz-assistance.com.au
Travel
Telephone: 1800 077 522
Email: travelclaims@allianz-assistance.com.au
Submit an online claim
Allianz Insurance
Looking to claim for a Car, Home, Life, Boat or Business insurance policy? Please contact Allianz on 13 1000.
Partner with us
For the best partner contacts go to the relevant partner page below.
Careers
Email: careers@allianz-assistance.com.au
Contact Us
If you would like to send a request to us online, please complete the enquiry form below.