The business of assistance is diverse, so to help you find who you are looking for we've listed some key contacts here.
24/7 Emergency Contacts
Emergency Roadside Assistance
Emergency roadside assistance is available 24 hours a day, 7 days a week.
Phone: 1800 813 030 Email: roadside@allianz-assistance.com.au
Student Assistance Line
Phone: 1800 814 781 Email: oshc@allianzcare.com.au
Emergency Travel Assistance
Emergency medical assistance is available 24 hours a day, 7 days a week.
SMS: +61437092434 Phone: +617 3305 7499 Email: medical@allianz-assistance.com.au
When calling be prepared to tell us:
- Your name
- Your policy number
- Nature of your problem
- Phone number where you are staying
- Names and dates of any doctor/hospital visits
- Your home doctor’s details
- Travel itinerary details
If you are going to see a doctor please ask them to call us directly so we can obtain your urgent medical information. If you are hospitalised or you are receiving outpatient treatment exceeding A$2000, you MUST contact Allianz Partners Australia as soon as possible. You can also email details or questions to medical@allianz-assistance.com.au
International Emergency Numbers
In case of emergency call Allianz Partners Australia. If you are in one of the countries listed below, simply dial the number shown for that country.
- Australia 1800 010 075
- Canada 1800 214 5514
- North China 10 800 6100 434
- South China 10 800 261 1323
- France 0800 905 823
- Germany 0800 182 7635
- Greece 00800 611 4107
- Hong Kong 800 900 389
- India 0008 006 10 1108
- Indonesia 001 803 61 098
- Italy 800 787 451
- Japan 0066 3386 1052
- Malaysia 1 800 81 5102
- Netherlands 0800 023 2683
- New Zealand 0800 778 103
- Singapore 800 6162 187
- Spain 900996115
- Switzerland 0800 561 361
- Thailand 001 8006 121 082
- United Kingdom 08000 289 270
- United States 1866 844 4085
For all other countries dial: +61 7 3305 7499.
Claims
Overseas Student Health Cover
Telephone: 1800 814 781 Email: oshcclaims@allianzcare.com.au Submit an online claim
Overseas Visitors Health Cover
Telephone: 1300 727 193 Email: ovhcclaims@allianzcare.com.au
Travel
Telephone: 1800 012 234 Email: travelclaims@allianz-assistance.com.au Submit an online claim
Allianz Insurance
Looking to claim for a Car, Home, Life, Boat or Business insurance policy? Please contact Allianz on 13 1000.
Partner with us
For the best partner contacts go to the relevant partner page below.
Careers
Email: careers@allianz-assistance.com.au
Our policies
Find out more about our policies.
Contact Us
If you would like to send a request to us online, please complete the enquiry form below.